At Saddle Shop, we understand that equestrian excellence doesn’t wait – whether you’re preparing for competition or maintaining your daily training regimen. That’s why we’ve partnered with world-class shipping providers to deliver your premium equestrian gear with the same care and precision you bring to the saddle.
Rider’s Note: All orders are processed within 1-2 business days from our Miami headquarters at 986 Ridge Road. Processing time may be slightly extended during major equestrian events or holiday periods when order volumes are high.
Our Shipping Options
For riders who need their gear with balanced speed and value, our Standard Shipping option delivers through trusted carriers:
- Carriers: DHL or FedEx (automatically selected for optimal delivery)
- Delivery Time: 10-15 business days after dispatch
- Tracking: Full tracking provided from dispatch to delivery
- Ideal For: Competition essentials, time-sensitive replacements, and mid-season purchases
For budget-conscious riders stocking up on seasonal essentials or planning ahead:
- Carrier: EMS (Economy Mail Service)
- Delivery Time: 15-25 business days after dispatch
- Tracking: Basic tracking available
- Ideal For: Off-season purchases, bulk orders of bandages/pads, casual wear additions
Note: Free shipping automatically applies at checkout for qualifying orders. For orders under $50, EMS shipping is available for $8.95.
Global Reach with Local Expertise
While we proudly serve riders across continents, please note that delivery to some remote regions in Asia and other locations may be restricted due to carrier limitations. Our checkout system will automatically notify you if any restrictions apply to your destination.
After Your Gear Arrives
We stand behind every product with our 15-day return policy. If any item doesn’t meet your expectations:
- Contact our rider-trained support team at [email protected] within 15 days of delivery
- Return the unused item in its original packaging
- Choose store credit or refund to your original payment method
Competition-Ready Tip: When ordering for an upcoming event, we recommend selecting Standard Shipping and placing your order at least 3 weeks before your competition date to account for processing and potential customs clearance.
At Saddle Shop, we’re committed to delivering more than just products – we deliver the confidence that comes with premium equestrian equipment. Ride assured knowing your gear is on its way with the same dedication to excellence that you bring to every ride.