FAQ

We focus on high-performance equestrian gear across multiple categories including competition wear (dressage jackets, breeches), horse equipment (boots, bandages, breastplates), and accessories (beanies, browbands). Our product range caters to both competitive riders and those maintaining daily training regimens.

Our menu structure reflects specialized subcategories within these broad groups. For example, “ACCESSORIES” includes distinct sections for horse accessories (like bell boots) and rider accessories (like caps). Similarly, “COMPETITION” separates apparel from equipment. We’re working to make these distinctions clearer in our navigation.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. All payments are processed through encrypted channels for your protection.

Common reasons include: incorrect CVV code, insufficient funds, or your bank’s fraud prevention measures. For international orders, ensure your card issuer knows about overseas transactions. If problems persist, contact us at [email protected].

We offer two reliable services:
– Standard Shipping ($12.95): DHL/FedEx delivery in 10-15 business days (recommended for competition essentials)
– Free Economy Shipping: EMS delivery in 15-25 business days for orders over $50

Due to carrier limitations, some remote Asian regions may have restricted delivery. Our checkout system automatically detects this. For alternative arrangements, please email our support team with your specific location details.

All orders are processed within 1-2 business days from our Miami headquarters. During major equestrian events or holidays, processing may take slightly longer due to high order volumes.

We offer a 15-day return window from delivery date. Items must be unused with original packaging. Contact us at [email protected] to initiate returns. You may choose store credit or refund to your original payment method.

Absolutely! Email us within 15 days of receipt. We’ll guide you through returning the original item and placing a new order. For competition gear, we recommend ordering well in advance to allow time for potential exchanges.

For upcoming events:
1. Select Standard Shipping
2. Place orders at least 3 weeks before your competition date
3. Account for potential customs clearance delays
Need urgent assistance? Contact our rider-trained support team.

While we don’t currently offer express shipping, our Standard Shipping via DHL/FedEx provides the fastest reliable delivery (10-15 business days). For true emergencies, contact us about potential solutions at [email protected].