Privacy Policy

Last Updated: [Insert Date]

At Saddle Shop (“we,” “us,” or “our”), we value the trust our equestrian community places in us when purchasing premium competition gear and riding essentials. This Privacy Policy outlines how we collect, use, and protect your personal information with the same diligence we apply to crafting our high-performance equestrian products.

1. Information We Collect

To provide our global riders with seamless service, we collect:

• Order Information: Name, shipping address, billing address, payment details (processed securely through encrypted channels), phone number, and email address when you purchase our competition-grade equipment.
• Account Information: For registered users, we store username, password (hashed), purchase history, and preferences to expedite future orders of your essential riding gear.
• Communication Data: Correspondence with our rider-trained support team via email or contact forms.
• Technical Data: IP address, browser type, device information, and website usage patterns to optimize your shopping experience.

2. How We Use Your Information

We handle your data with the same precision as our dressage jackets and bell boots:

• Process transactions for competition essentials and deliver products worldwide (excluding certain Asian and remote regions)
• Provide customer support tailored to equestrian professionals and enthusiasts
• Improve our product offerings and website functionality
• Send order confirmations and shipping notifications (with option to opt-out of marketing communications)
• Prevent fraud and enhance payment security matching PCI-DSS Level 1 standards

3. Data Sharing and Disclosure

Like a well-fitted breastplate, we ensure your data is properly secured when shared with:

• Payment Processors: Secure third parties (Visa, MasterCard, PayPal) to complete transactions for your riding equipment
• Shipping Providers: Necessary delivery information to global carriers
• Legal Compliance: When required by law or to protect our business and customers
• Service Providers: Trusted partners assisting with website operations (under strict confidentiality agreements)

We never sell your personal information to third parties.

4. Data Storage and Security

We protect your data with the same rigor as our 256-bit SSL encrypted payment systems:

• Secure servers with industry-standard protections
• Tokenization for stored payment methods
• Regular security audits and PCI-DSS Level 1 compliance
• Limited employee access to sensitive data

While we implement robust measures, no digital transmission is 100% secure. We recommend riders always log out after accessing accounts on shared devices.

5. Your Rights

As a valued member of our equestrian community, you have the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain data processing
• Receive your data in a portable format
• Withdraw consent for marketing communications
• Lodge complaints with relevant data protection authorities

To exercise these rights, contact our support team at [email protected].

6. Cookies and Tracking Technologies

Our website uses cookies – small data files that help us:

• Remember your preferences for breeches sizes or competition categories
• Analyze website traffic to improve the rider shopping experience
• Enable features like shopping carts and saved payment methods

You can manage cookie preferences through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve riders globally (excluding certain regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Policy Updates

We may update this policy periodically, just as we refine our competition gear offerings. Significant changes will be communicated to our customers.

Ride assured knowing we handle your personal information with the same care and precision as we design our premium equestrian equipment.