Shipping Policy

At Saddle Shop, we understand that equestrian excellence demands perfection in both performance and fit. Our shipping and returns policies are designed with the competitive rider in mind, ensuring you receive your premium gear with speed and have flexibility if adjustments are needed.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). During peak competition seasons, please allow for potential slight delays.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary based on destination and customs processing. Some remote areas in Asia and other regions may have extended delivery times or may not be serviceable.

International Shipping

We ship globally (excluding certain remote areas). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

Our rider-focused returns policy ensures your complete satisfaction with our premium equestrian products.

Return Policy Overview

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original condition with all tags attached
• Packaging: Safety equipment must be in original packaging (bell boots, brushing boots, etc.)
• Proof of Purchase: Required for all returns

Simple 3-Step Return Process

Step 1: Initiate Your Return

Email our returns team at [email protected] with:

• Your order number
• Item(s) you wish to return/exchange (include product name, size, color)
• Reason for return
• Your preference: refund or exchange

Sample Email:

Step 2: Receive Authorization

Within 1 business day, we’ll email you:

• Return authorization number
• Prepaid return label (for US customers)
• International return instructions if applicable

Step 3: Ship Your Return

Package items securely using original packaging when possible. Include:

• Completed return form (from your original shipment)
• Copy of your order confirmation

Note: International customers outside the US are responsible for return shipping costs unless the return is due to our error.

Refund Processing

Once we receive and inspect your return:

• Timing: 3-5 business days after receipt
• Method: Original payment method (Visa, MasterCard, JCB, PayPal)
• Deductions: Original shipping fees are non-refundable unless return is due to our error

Exchanges

For size exchanges on competition gear:

1. Follow standard return process
2. Specify desired size/color in your return request
3. We’ll ship your replacement immediately upon receiving your return

Expedited shipping for exchanges is available at additional cost for time-sensitive competition needs.

Damaged or Incorrect Items

If you receive damaged or incorrect equestrian equipment:

• Contact us within 48 hours of delivery
• Include photos of damaged items/incorrect shipment
• We’ll arrange prepaid return and immediate replacement

At Saddle Shop, we stand behind our products with the same commitment we bring to equestrian excellence. Should you have any questions about our shipping or returns policy, our rider-trained support team is always ready to assist.

Company Address:
Saddle Shop
986 Ridge Road
Miami, US 65344