Term and Conditions

Last Updated: [Insert Date]

1. Our Commitment to Equestrian Excellence

Saddle Shop specializes in premium equestrian equipment for competitive riders worldwide. We are committed to:

• Providing high-performance gear for dressage, show jumping, and other equestrian disciplines
• Ensuring precise fit and technical functionality in all our products
• Delivering professional customer service tailored to competitive riders’ needs

2. User Responsibilities

2.1 Account Integrity

When creating an account, you agree to:

• Provide accurate and current information
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized account activity

2.2 Prohibited Conduct

You may not:

• Use our site for any unlawful purpose
• Attempt to reverse engineer or copy any site content
• Place fraudulent orders or use invalid payment methods
• Misrepresent your identity or affiliation

3. Product & Service Information

3.1 Product Descriptions

We take care to accurately describe our:

• Competition-grade apparel (breeches, jackets, base layers)
• Technical riding equipment (boots, breastplates, martingales)
• Equestrian accessories (beanies, caps, browbands)
• Horse care products (bandages, brushing boots, bell boots)

Colors may vary slightly due to monitor settings. Performance specifications are based on manufacturer testing.

3.2 Safety Notice

All safety equipment (including but not limited to):

• Must be properly fitted by a qualified professional
• Should be inspected before each use
• May require break-in periods for optimal performance

4. Ordering & Payment

4.1 Order Process

Orders constitute an offer to purchase which we accept when:

• Payment is verified
• Product availability is confirmed
• Shipping feasibility is determined

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are processed in USD. International customers may incur currency conversion fees.

4.3 Shipping Policy

Processing Time: 1-2 business days (excluding weekends/holidays)

Shipping Options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Available for orders over $50 via EMS (15-25 business days)

Some remote areas may not be serviceable. International customers are responsible for customs duties.

5. Returns & Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery, provided:

• Items are unused with original tags
• Safety equipment is in original packaging
• Proof of purchase is provided

5.2 Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

• Base layers and breeches
• Caps and beanies
• Custom-sized competition gear
• Opened medical supplies

5.3 Refund Process

Refunds are issued within 3-5 business days of receipt, minus original shipping costs unless the return results from our error.

6. Intellectual Property

All content on saddleryonlineshop.com, including:

• Product designs and technical specifications
• Branding and logos
• Photography and written content

is protected by international copyright laws and remains our exclusive property.

7. Liability Limitations

7.1 Product Use

Saddle Shop is not liable for:

• Injury resulting from improper equipment use
• Wear and tear from normal use
• Modifications made to products after purchase

7.2 Website Operation

We are not responsible for:

• Temporary site unavailability
• Technical issues beyond our reasonable control
• Third-party service interruptions (payment processors, shipping carriers)

8. Dispute Resolution

Any disputes shall be:

• First attempted to be resolved through our Rider Support Team
• Governed by Florida law if escalation becomes necessary

9. Policy Updates

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Information

Saddle Shop
986 Ridge Road
Miami, US 65344
Email: [email protected]
Phone: +1 (555) 123-4567